Cailini Favorites

Our team is dedicated to ensuring your order arrives safely and efficiently. Please review the information below for details on shipping methods, timelines, and delivery expectations. If you have any questions, our Customer Care Team is here to help at support@cailinicoastal.com.

Shipping Update

Due to increased holiday order volume, our current shipping lead times are 5–7 business days. We appreciate your patience and continued support of our family-owned business during this busy season.

Holiday Shipping Cut Off

Please note that the shipping cutoff to receive items before Christmas is December 10th. Any orders placed after December 10th are not guaranteed to arrive in time. Be sure to check product lead times on each product page or shop our  in stock and ready to ship collection for guaranteed delivery. Items shipped directly from vendors outside our warehouse cannot be guaranteed to arrive in time for the holidays.

General Information

We currently ship exclusively within the contiguous United States. At this time, we are unable to ship to Alaska, Hawaii, PO Boxes, or APO/FPO addresses.

All orders include shipping fees, which are calculated at checkout. Our shipping and handling rates reflect the actual costs incurred from our carrier partners to safely package and deliver your items.

All parcel-sized orders are shipped via UPS, FedEx, or USPS.

Lead Times

• In-stock items typically ship within 2–3 business days.
• During promotional periods or peak holiday seasons, please allow 3–6 business days.
• Vendor-shipped items (including furniture, mirrors, lighting, rugs, art, bedding, and select décor) typically ship within 2–4 weeks.
• Items marked Made-to-order or Pre-Order will ship once available. Please refer to details on the product page for estimated ship dates. Dates provided are estimates and may change due to production or carrier delays. Payment is collected at checkout, and you’ll receive tracking information once your item ships.

Please note that there may be a delay between label creation and carrier pickup.

Furniture Shipping

Many of our furniture pieces are delivered via trusted third-party delivery partners during standard weekday operating hours. Once your order is ready, the local carrier will contact you directly to schedule a delivery appointment.

Please inspect your order carefully upon arrival. If any damage or issues are visible, refuse the delivery and note “damaged” on the Bill of Lading. If you accept a delivery without noting damage, we may be unable to process a damage claim.

All damage claims must be reported to support@cailinicoastal.com within 24 hours of delivery. Claims submitted after that window may be declined. We will review and respond to all furniture damage claims within 3–5 business days and will determine whether the piece will be repaired or replaced based on the nature of the issue.

Storage & Redelivery Fees

If a delivery appointment is confirmed and the customer is unavailable to receive the order, or if the carrier cannot reach the customer to schedule delivery within a reasonable timeframe, the item may be rerouted to a warehouse or held at the carrier’s facility.  In such cases, any storage, handling, or redelivery fees incurred will be billed to the customer. Cailini Coastal cannot assume responsibility for costs associated with a customer’s delay or unavailability to accept delivery.

Premium White Glove Delivery

Certain furniture items require Premium White Glove Delivery due to their size, weight, or delicate nature. This service includes:

• In-room placement
• Light assembly
• Carry up one flight of stairs
• Removal of all packaging materials

We want your Cailini Coastal piece to arrive beautifully and ready to enjoy.

International Orders

We do not currently ship internationally, though we hope to expand our reach in the future.

Pre-Order & Product Availability

Our team works diligently to keep inventory and shipping timelines as accurate as possible. However, production or transit delays may occur. Should an item’s estimated delivery window change, we’ll notify you promptly and ship all available items separately.

Pricing Policy

All prices are listed in USD and are subject to applicable sales tax based on state and local regulations. Prices, availability, and delivery rates are subject to change without notice. While we strive for accuracy, occasional errors may occur, and we reserve the right to correct any inaccuracies in pricing, descriptions, or images.

Lost or Stolen Packages

Cailini Coastal is not responsible for lost or stolen packages once marked as delivered by the carrier. If this occurs, please contact the carrier directly to file a claim.

Returns & Cancellations

For more information on our return and cancellation policies, please visit our Returns & Cancellations page.

Expedited Shipping

At this time, we do not offer expedited shipping.

Questions

If you have any questions about shipping, delivery timelines, or rates, visit our Frequently Asked Questions page or contact our Customer Care team at support@cailinicoastal.com.