Returns & Cancellations

RETURN POLICY

Our customer satisfaction is of the utmost importance to us, so for whatever reason you wish to return a Cailíní Coastal item, we will accept returns with the exceptions noted below.


Incorrect, Damaged, or Missing Items

If your order is incorrect, damaged, or missing items, please email our Customer Care team at support@cailinicoastal.com within 48 hours of your delivery, we will arrange a return and replacement at our expense.

For damaged items, we will require photographs of the damaged items be emailed to our Customer Care team at support@cailinicoastal.com prior to shipping your return.


Other Eligible Returns

For all other returns, please contact our Customer Care team at support@cailinicoastal.com within 14 days of your delivery.  Returned merchandise must be in original, unused condition, and accompanied by the original Cailíní Coastal packing slip. 

We do not refund original shipping charges and return shipping fees are the responsibility of the customer. Returns must be received within 30 days of delivery date. 

Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.


Refunds

Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable unless the item was damaged or incorrect upon original delivery.

Please allow us 3-5 business days from receipt of return delivery to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post to your account.


Ineligible Returns

The following product categories are not eligible for return or refund, unless they arrive incorrect, damaged, or missing items, as previously stated. All final sale items are noted on product pages:

  • Lighting 
  • Art 
  • Mirrors 
  • Temple Jars & Ginger Jars 
Select Décor – All final sale décor items are noted on product pages. 
Final Sale & Clearance Items These items are identified by .99 endings in price. 
Seasonal – All seasonal items are noted on product pages.

CANCELLATIONS

Unfortunately, we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.  If we can intercept your order, we will process a cancellation if we receive notice within 24 hours of your purchase.  If we are unable to cancel your order, please feel free to return your order to us for a full refund of the merchandise value, less shipping. Please contact support@cailinicoastal.com to receive authorization of your return. 

 

EXCHANGES

We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item. 

Please contact our Customer Care team at support@cailinicoastal.com for any questions regarding our return policy.