Returns & Cancellations

We take great pride in the quality and craftsmanship of our products and hope you love every Cailíní Coastal piece you receive. Each item is carefully inspected before shipment to ensure it meets our standards for design and quality.

If for any reason you are not fully satisfied with your purchase, please review the following return guidelines.

Return Eligibility

All eligible items may be returned within 14 days of delivery for a refund or store credit, less applicable shipping fees. Returned items must be:

• In new, unused condition
• In their original packaging
• Accompanied by the original receipt or proof of purchase

Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.

Items that are marked final sale, made-to-order, custom, special-order, or personalized cannot be returned or exchanged. This includes all furniture, lighting, art, rugs, sale items and other select items. Please review individual product pages for specific return eligibility before purchasing.

Ineligible Returns

We do not accept returns on Final Sale items. The following product categories are not eligible for return or refund, unless they arrive damaged or incorrect. All Final Sale items are clearly noted on individual product pages:

• Furniture
• Lighting
• Art
• Mirrors
• Temple Jars & Ginger Jars
•  Rugs
•   Bedding
• Sale Items
• Seasonal & Holiday Items
• Select / Other Categories: Certain specialty items may be designated as final sale; please refer to individual product pages for details.

Furniture & Made-to-Order Items

All furniture, custom, and made-to-order pieces are considered final sale and cannot be canceled, returned, or exchanged once the order is placed.

These pieces are handcrafted and made specifically for you. Variations in color, texture, or finish are expected and considered part of the natural beauty of the materials used.

If your furniture arrives damaged or defective, please notify support@cailinicoastal.com within 24 hours of delivery with photographs of the item and packaging. We will review and respond within 3–5 business days and determine the appropriate resolution, including repair, replacement, or refund, based on the nature of the issue.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at support@cailinicoastal.com within 24 hours of receipt. To help us resolve the issue quickly, please include:

• Your order number
• Photos of the packaging and item
• A brief description of the issue

Please note: Damage claims reported after 24 hours may not be eligible for review.

Return Process

To initiate a return, please contact support@cailinicoastal.com with your order number and reason for return. Our team will provide instructions and a return authorization, if applicable.

Once your return is received and inspected, you’ll receive a confirmation email and refund or store credit, typically within 7–10 business days.

Returns sent without prior authorization will not be accepted.

Order Cancellations

Orders may be canceled within 24 hours of placement, provided the order has not already shipped or entered production.

After 24 hours, cancellations are not guaranteed and may be subject to a restocking fee or considered final sale, depending on the item’s production status.

Custom and made-to-order pieces cannot be canceled once production has begun.

Return Policy Misuse

We want every shopping experience with Cailíní Coastal to be enjoyable and fair. If we identify an unreasonable or excessive pattern of returns, exchanges, or cancellations, we reserve the right to restrict or refuse future transactions or returns from that customer at any time.

Refunds

Refunds are issued to the original form of payment, less shipping and handling fees. If store credit is preferred, please let our team know when initiating your return.

Original shipping charges are non-refundable.

Exchanges

We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item. 

Lost or Stolen Packages

Cailíní Coastal is not responsible for lost or stolen packages once marked as delivered by the carrier. If this occurs, please contact the carrier directly to file a claim.

Questions

If you have any questions about our return or cancellation policies, please contact our Customer Care Team at support@cailinicoastal.com . We’re here to help ensure your experience with Cailíní Coastal is a positive one from start to finish.