Returns & Cancellations
We take great pride in the quality and craftsmanship of our products and hope you love every Cailíní Coastal piece you receive. If for any reason you are not fully satisfied with your purchase, please review the following return guidelines.
Return Eligibility
All eligible items may be returned within 30 days of order delivery for a refund or store credit, less applicable shipping fees. Returned items must be:
- In new, unused condition.
- In their original packaging.
- Accompanied by the original packing slip.
Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
Ineligible Returns
We unfortunately are unable to accept returns on items that are labeled Final Sale at the time of purchase. The following product categories are not eligible for return or refund, unless they arrive damaged or incorrect. All Final Sale items are clearly noted on individual product pages:
- Furniture
- Lighting
- Art
- Mirrors
- Rugs
- Sale/Clearance Items
- Seasonal & Holiday Items
- Select / Other Categories: Certain specialty items may be designated as Final Sale; please refer to individual product pages for details.
Furniture & Made-to-Order Items
All furniture, custom, and made-to-order pieces are Final Sale and cannot be canceled, returned, or exchanged once the order is placed.
These pieces are handcrafted and made specifically for you. Variations in color, texture, or finish are expected and considered part of the natural beauty of the materials used.
If your furniture arrives damaged or defective, please submit a request through our online returns portal within 24 hours of receipt. When prompted, simply select "Item was Damaged" as your return reason. Please be sure to upload clear photos of both the damaged item and any visible wear to the exterior packaging so our team.
We will review and respond within 1-2 business days and determine the appropriate resolution, including repair, replacement, or refund, based on the nature of the issue.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please submit a request through our online returns portal within 24 hours of receipt. When prompted, simply select "Item was Damaged" as your return reason. Please be sure to upload clear photos of both the damaged item and any visible wear to the exterior packaging so our team can quickly resolve this for you as quickly as possible.
Please note: Damage claims reported after 24 hours may not be eligible for review.
Return Process
To initiate a return, please visit our online returns portal linked below and follow the prompts.
Once your return is received and inspected, you'll receive a confirmation email and refund or store credit. Please allow up to 2 weeks for your refund to be processed.
To ensure a seamless and fully trackable process, all returns must be initiated and approved through our self-service portal prior to shipping. We will not accept unauthorized returns. Any items returned without prior approval will be refused and ineligible for refund.
Additionally, all approved returns must be shipped using the exact prepaid return label generated by our system. For your protection, we do not accept returns shipped using personal, third-party, or outside carrier labels. Using our provided label guarantees that your return is fully tracked, insured and linked directly to your order in the event it is lost or delayed in transit. We cannot assume responsibility or issue refunds for packages sent outside of this approved process.
Order Cancellations
Orders may be canceled within 24 hours of placement, provided the order has not already shipped or entered production.
After 24 hours, cancellations are not guaranteed and may be subject to a restocking fee or considered final sale, depending on the item’s production status.
Custom and made-to-order pieces cannot be canceled once production has begun.
Return Policy Misuse
We want every shopping experience with Cailíní Coastal to be enjoyable and fair. If we identify an unreasonable or excessive pattern of returns, exchanges, or cancellations, we reserve the right to restrict or refuse future transactions or returns from that customer at any time.
Refunds
Refunds are issued to the original form of payment, less shipping and handling fees. If store credit is preferred, please select that option when initiating your return.
Original shipping charges are non-refundable. Please allow up to 2 weeks for your return to arrive at our facility and for your refund to process.
Exchanges
We do not offer exchanges at this time. If you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item.
Lost or Stolen Packages
Cailíní Coastal is not responsible for lost or stolen packages once marked as delivered by the carrier. If this occurs, please contact the carrier directly to file a claim.
Questions
If you have any questions about our return or cancellation policies, please contact our Customer Care Team at support@cailinicoastal.com.