E-Commerce Operations & Showroom Coordinator

 

We are opening our first showroom, scaling our vendor partnerships, and building the infrastructure to support our next phase of growth. We are looking for a highly organized and execution-focused operations professional to join the Cailini Coastal team as our E-Commerce Operations & Showroom Coordinator. This is a hands-on, behind-the-scenes role that keeps our business running smoothly — from managing dropship orders and white glove deliveries to keeping our inventory accurate and our Shopify storefront clean.

This is a dual-reporting working with both our Dropship Manager and Showroom Manager. You will be a critical member of our operations team at an exciting moment of growth. We are building our infrastructure as we scale, and we need someone who is highly organized and self-sufficient.

This role starts at 15 - 20 hours per week with 3 - 4 days in person in our Norwalk Connecticut Warehouse, and can grow into a full-time position as our team and business expand.

 

Dropship Operations Support

•       Support the Dropship Manager in the day-to-day execution of vendor orders, ensuring accuracy, timeliness, and seamless coordination across suppliers.

•       Place and track dropship orders, monitoring fulfillment status and proactively flagging delays or discrepancies.

•       Coordinate white glove delivery logistics, working with carriers and customers to ensure a premium delivery experience from order to doorstep.

•       File and follow up on shipping claims, damages, and vendor disputes with attention to detail and persistence.

•       Maintain accurate inventory records across systems, performing regular updates and reconciliations to ensure data integrity.

 

Shopify & Website Operations

•       Assist with back-end Shopify tasks including product listings, inventory adjustments, order management, and basic site updates.

•       Identify and flag website issues - from product details to availability - and execute timely corrections to keep the storefront accurate and customer-ready.

•       Support the team in seasonal merchandising updates, product launches, and other site maintenance needs as they arise.

Showroom & Warehouse Support

•       You will be a key part of our new showroom during setup, events, and key operational moments.

•       Assist with warehouse fulfillment needs and logistics support during peak seasons and special events.

•       Be a reliable, enthusiastic presence whenever the local team needs an extra set of capable hands. We are building something great and want people on the team who are energized by that.

 

•       Highly organized and detail-oriented — you catch errors others miss and take pride in accurate, thorough work.

•       Able to work independently with minimal oversight; a true self-starter who manages their own priorities and follows through.

•       Experience in operations, logistics, e-commerce administration, or a related field is strongly preferred.

•       Shopify experience strongly preferred; comfort navigating back-end e-commerce platforms is a plus.

•       Proficient with standard business tools (email, spreadsheets, order management systems); quick learner with new software.

•       Strong communicator — able to coordinate with vendors, carriers, and internal team members clearly and professionally.

•       Able to commit to 3 - 4 in-person days per week in our Norwalk, Connecticut HQ.

•       Flexible and enthusiastic about pitching in across a growing startup team.

 

•       Part-time, 15 - 20 hours per week to start, with a clear pathway to full-time as the role and team expand.

•       3 - 4 days per week in person in Norwalk, CT. This is a fully in-office role.

•       $24 - $28 per hour; based on experience.

•       Growth opportunity: this is a ground-floor position on a scaling team.  The right person will grow with this role – expanded responsibilities, title and compensation to match.

 

Cailini Coastal is a fast-growing e-commerce brand rooted in coastal living, quality craftsmanship, and timeless design. We are a small, high-performing team that moves quickly, values integrity, and is deeply committed to delivering a premium experience to every customer we serve.

We are proud partners of Family Promise, supporting their work to help families experiencing homelessness achieve sustainable independence. We believe every family deserves a home.

If you are excited by being a part of our growing business and want to help build what Cailini Coastal becomes next, we would love to meet you. For more information, visit www.cailinicoastal.com.