FAQs

What does Cailíní Coastal mean?

Cailíní Coastal (pronounced CAH-lean-ee) means “coastal girls” in Irish, an homage to our founder Meg Young’s daughters and their families’ heritage. 


Does Cailíní Coastal ship internationally?

We currently only ship to the United States, however we do plan to expand our international shipping in the future. If you’re outside of USA,  please send us an email at support@cailinicoastal.com or DM us @CailiniCoastal, and let us know where you’re located.  This way we know which countries are most eager to shop!


Where are Cailíní Coastal products made?

Quality and uniqueness are at the forefront of our product selection. As such, we have sourced the highest quality products from a variety of artisans and vendors from around the world.  You will find details for many of our products on their respective product pages. If you would like more information on a product, please contact our Customer Care team at support@cailinicoastal.com .


How long will it take to receive my order?

Production and shipping lead times vary depending on the product, but generally orders are shipped within 3-5 business days. Please visit individual production description pages to view estimated lead times.

Items marked as PRE-ORDER or BACKORDERED will ship once in stock. Please note that the dates in red are estimates and are subject to change. You will still be charged upon check-out for PRE-ORDER or BACKORDERED items.

Please note, there may be some longer than usual delays due to COVID-19.


Will I receive all my pieces at the same time?

This depends on what pieces you order, as some ship from Cailíní Coastal’s warehouse and others ship directly from our vendors. We do our best to get all your pieces to you as soon as possible.


When will I be billed for my order?

Your credit card or PayPal account will be charged upon check-out.


How can I track my package?

An email confirmation with tracking information will be sent within 24 hours of an order being placed.


What payment methods do you accept?

Visa, MasterCard, American Express and PayPal. 


How do I make a return?

Detailed information on our Returns & Cancellations page.


Can I modify or cancel my order?

Detailed information on our Returns & Cancellations page.


Is my credit card information secure?

Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.

 

How do you calculate shipping?

Shipping rates are based on weight.  For heavier items, such as large shells, temple and ginger jars, mirrors, etc., expect a higher shipping fee at check-out.

 

What if the product I want is no longer available? When will it become available again?

This depends on what it is the item is. Most of our décor pieces will come back in stock; however, we do sell select one-of-a-kind items and sadly once they are gone, they are gone. If you love a product that is no longer available, please contact our Customer Care team at support@cailinicoastal.com and they can let you know the status. 


More Questions?

If you have additional questions, please contact our Customer Care team at support@cailinicoastal.com.