Shipping Info

GENERAL INFORMATION

WE CURRENTLY SHIP EXCLUSIVELY TO THE UNITED STATES. 

All Cailíní Coastal orders will include shipping fees which are added to your order total.

As closely as possible, our rates for shipping and handling at checkout are an accurate reflection of the rates we incur from our shipping partners to safely package, deliver and ensure your order meet the highest of expectations.  

All orders will be shipped via USPS, UPS or FedEx.


LEAD TIMES

In stock items ship in 3-5 business days and typically arrive in 7-10 business days. Out of stock items ship in 4-6 weeks and typically arrive in 5-7 weeks. Some out of stock items may take longer, you will be notified if this is the case. An email confirmation with tracking details will be sent at the time of shipment.

Items marked as PRE-ORDER will ship once in stock. Please note that the dates in red are estimates and are subject to change. You will still be charged upon check-out for PRE-ORDER items.

Due to the recent developments around COVID-19, please note that there may be delayed shipping times.  All in-stock items will be shipped out as close to the posted timeframes noted on their specific product page. Thank you for your continuous support and patience at this time.


DROP SHIP ITEMS

Drop ship items are shipped directly from our vendors. These items include:

  • All Temple & Ginger Jars
  • All Mirrors
  • All Lighting
  • All Garden Stools
  • Select Art
  • Select Bowls
  • Select Vases
  • Select Decorative Accents

If your order includes both in stock and drop ship items, you will receive multiple shipments. Please note that drop ship items may have longer lead times.


INTERNATIONAL ORDERS

Unfortunately, we do not currently ship to international locations, although we hope to in the future! We apologize for any inconvenience.

 

PO BOXES

We only ship to PO Boxes using USPS, please select this shipping option upon checkout.


BACKORDERED ITEMS/PRODUCT AVAILABILITY

Our team works hard to update our site often to reflect the most accurate product inventory information and estimated shipping timeframes. Changes to an estimated shipping timeframe attributed to a delay in production may occur and are subject to change. We will notify you of any changes to the item(s) in your order and ship any available items.

 

PAYMENT

Your credit card will be charged upon check-out.

 

PRICING POLICY

All prices are in US dollars and are subject to sales tax in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items. Cailíní Coastal has made every effort to ensure accurate information is presented on our website; omissions and errors are subject to correction.

 

RETURNS & CANCELLATIONS

For more information on our return and cancellation policies, please visit our Returns & Cancellations page. 

 

LOST OR STOLEN ORDERS

Unfortunately, in the case of theft, we do not accept responsibility. Should your order be lost or stolen after it has shipped, you will need to file a claim directly with the carrier. 


EXPEDITED SHIPPING

Unfortunately, we’re currently unable to offer expedited shipping on all orders.

 

DAMAGED PRODUCT

Damages to merchandise while in transit, or defects in manufacturing are rare, but occasionally do occur. Should your piece arrive with a defect or damage we will have a replacement shipped out to you as soon as possible.  Please fully inspect your order at the time of delivery and note any damage or defect to our Customer Care team within 48 hours of receipt, so that we may file a claim.

Please note, the claims process can take up to 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible.

We ask that you please contact our Customer Care team at support@cailinicoastal.com, if there are any issues at all with your order and we can assist you promptly.

 

If you have additional questions about shipping and delivery or how shipping and handling fees are calculated on your order, visit our Frequently Asked Questions page or contact our Customer Care team at support@cailinicoastal.com