Shipping & Delivery

Our team is dedicated to ensuring your order arrives safely and efficiently. Please review the information below for details on shipping methods, timelines, and delivery expectations. If you have any questions, our Customer Care Team is here to help at support@cailinicoastal.com.

Shipping Rates

We are pleased to offer Flat Rate Delivery on most orders for your convenience.  Shipping rates are as follows.  Shipping fee totals are reflected at the shopping cart level and are calculated off the item's original pre-discounted price.  

FedEx/UPS Ground Delivery Rates:

White Glove Delivery Rates:

*Remote & Island Deliveries: Please note that orders shipping to remote delivery addresses are subject to an additional delivery fee.  These locations include, but are not limited to: Nantucket, Martha's Vineyard, Block Island, Fire Island, San Juan Islands, Fishers Island and Marco Island. 

Special Care Shipping Surcharges

Oversized, heavy or extremely fragile items may require additional handling and delivery support.  A Special Care Shipping surcharge will apply to these pieces, which is noted on the product page and will be added at checkout. 

General Information

We currently ship exclusively within the contiguous United States. At this time, we are unable to ship to Alaska, Hawaii, PO Boxes, or APO/FPO addresses.

All parcel-sized orders are shipped via UPS or FedEx.

To ensure you receive your items as quickly as possible, we may split your order into multiple shipments.  This means items may arrive separately and be delivered by different carriers depending on their size and availability.

Lead Times

Every Cailíní Coastal product has its own unique shipping lead time.  You can find the estimated shipping lead time listed on each individual product page.  Please note, all lead times are estimates and subject to change based on production and carrier schedules.  

  • All items in our In-Stock & Ready to Ship Collection typically ship within 1–3 business days.  During busy promotional periods or peak holiday seasons, please allow 3-5 business days. 
  • Furniture and oversized items travel via freight carriers, which have extended shipping and delivery times.  The shipping time frame listed on each product page reflects the estimated processing time before the items leaves our warehouse. 
  • Items marked Made-to-order or Pre-Order will ship once available. Please refer to details on the product page for estimated ship dates. Full payment is collected at checkout.
  • For remote or island deliveries, please anticipate longer transit times as carrier routes to these areas are limited. 

As soon as an item is ready to ship, you will receive a shipping confirmation email containing your tracking number. This allows you to view the specific carrier information and follow your item's journey to your home. Please note that there may be a delay between label creation and carrier pickup.

Storage & Redelivery Fees

Please note that Cailíní Coastal cannot assume responsibility for costs associated with a customer’s delay or unavailability to accept delivery. To avoid unexpected fees, please ensure you are available during your scheduled window.

Our delivery partners carefully plan their routes to ensure efficient service. If a confirmed delivery appointment is missed for any reason, a rescheduling fee will apply. This fee must be paid in full before a new delivery window can be secured.

We are unable to hold items for extended periods.  If a delivery appointment is not scheduled within 5 business days of the carrier contacting you, you will be responsible for any daily storage fees incurred by the carrier.  These fees must be paid in full prior to delivery.

If an item is returned to us because a delivery could not be scheduled or completed, your refund will be issued as a Store Credit only.  This credit will be calculated minus the cost of return shipping and a 25% restocking fee.

Premium White Glove Delivery

Many furniture items require Premium White Glove Delivery due to their size, weight, or delicate nature. 

This service includes:

  • A scheduled appointment with a two or three-person delivery team.
  • In-room placement, up to two flights of stairs.
  • Light assembly.
  • Removal of all packaging debris.

Our carrier will contact you via the phone number or email provided at checkout to arrange a delivery window. Please provide an active phone number and email, so our local delivery agent can easily reach you. Coordinating this appointment is the responsibility of the customer.  For security purposes, items can only be delivered to the original shipping address provided at checkout. 

We want your Cailíní Coastal piece to arrive beautifully and ready to enjoy!  To ensure a seamless experience, please review our Furniture Delivery Guide to help you prepare for delivery: 

    • Please ensure that your space is clear and accessible prior to the delivery.  The delivery team cannot move any existing furniture.
    • You must be present to provide a signature at the time of delivery.
    • Please carefully inspect your order at the time of delivery.  If any damage or issues are visible, refuse the delivery and note "damaged" on the Bill of Lading.  If you accept a delivery without noting damage, we may be unable to process a damage claim.

    Missed Appointments: Our delivery partners carefully optimize their daily routes.  Missed appointments will incur a rescheduling fee, which must be paid prior to booking a new date. 

    Storage Fees & Carrier Returns: Cailíní Coastal cannot hold items beyond five business days if a delivery has not been scheduled.  After five days, the customer assumes responsibility for any storage fees, and we cannot be held responsible for any damage or loss.

    Unscheduled Returns: If an unscheduled item is returned to us by the carrier, the refund will be issued in the form of Store Credit only, less original and return shipping costs and a 25% restocking fee. 

    International Orders

    We do not currently ship internationally, though we hope to expand our reach in the future.

    Pre-Order & Product Availability

    Our team works diligently to keep inventory and shipping timelines as accurate as possible. However, production or transit delays may occur. Should an item’s estimated delivery window change, we’ll notify you promptly and ship all available items separately.

    Pricing Policy

    All prices are listed in USD and are subject to sales tax.  Prices, availability, and delivery rates are subject to change without notice.  While we strive for accuracy, pricing may shift, or occasional errors may occur.  Cailíní Coastal reserves the right to correct any inaccuracies in pricing and cancel any orders placed under incorrect terms. 

    Lost, Stolen or Delayed Packages

    Cailíní Coastal is not responsible for lost or stolen packages once marked as delivered by the carrier.  If this occurs, please contact the carrier directly to file a claim. 

    If your package is missing or tracking has stopped, we kindly ask that you allow 10 business days for it to surface.  Packages are often placed in out-of-sight areas, left with neighbors, or are simply delayed within the carrier network. 

    If your order has not arrived after this 10-day window, please contact support@cailinicoastal.com with your order details. While Cailíní Coastal is not liable for packages lost, stolen, or delayed in transit, we will do our best to assist you in locating the shipment.

    Returns & Cancellations

    For more information on our return and cancellation policies, please visit our Returns & Cancellations page.

    Expedited Shipping

    At this time, we do not offer expedited shipping. 

    Damages

    We sincerely apologize if your order arrived in less-than-perfect condition.  To ensure we can resolve the issue quickly, please report your damage through our Online Returns Portal within 24 hours of delivery.

    Please include clear photos of the damaged item and packaging, as well as a brief description of the issue. 

    Upon review, we will arrange for a replacement or issue a refund.  Please note that the replacements are subject to inventory availability; if an exact replacement is not in stock, we will work with you to find a suitable solution or process a refund.

    Important: Damage claims reported after 24 hours of delivery may not be eligible for a refund or replacement. 

    Questions

    If you have any additional questions about shipping, delivery timelines, or rates, please contact our Customer Care Team at support@cailinicoastal.com.