Oak + Amber Santal Signature Candle

GENERAL INFORMATION

We currently ship exclusively to the contiguous United States. At this time we do not ship to Alaska and Hawaii. We apologize for any inconvenience.

Our rates for shipping and handling at checkout are an accurate reflection of the rates we incur from our shipping partners to safely package, deliver and ensure your order meet the highest of expectations.  

All parcel orders will be shipped via USPS, UPS or FedEx.

LEAD TIMES

In stock items typically ship in 1-2 business days.  All items shipping directly from our vendors (including all mirrors, lighting, rugs, ginger jars, wallpaper, bedding, select art and select decor) typically ship in 2-4 weeks. Pieces from our furniture collection may incur additional lead times depending on their delivery method. Please visit individual product pages for the most accurate estimated shipping lead times.  

Items marked as PRE-ORDER will ship once in stock. Please note that the dates are estimates and are subject to change. You will still be charged upon check-out for PRE-ORDER items. An email confirmation with tracking details will be sent at the time of shipment. 

During promotional periods lead times may be extended. 

Due to the impacts of COVID-19 and carrier shipping constraints, please note that there may be delayed shipping times.  All in-stock items will be shipped out as close to the posted timeframes noted on their specific product page.

FURNITURE SHIPPING

Many of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours.  Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.

We ask that you take the time to review your delivery upon its arrival and provide a signature upon receipt.  If the packaging or the item has obvious damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged."

If you have any questions about how your furniture item will be shipped and delivered, please email our Customer Care team at support@cailinicoastal.com.

PREMIUM WHITE GLOVE DELIVERY

Due to the size, weight and/or fragile nature of certain furniture items, Premium White Glove Delivery is required.  This includes in room placement, including 30 minutes of light assembly, up to one flight of stair carry.  We always remove debris and clean the area so you can enjoy your Cailíní Coastal purchase right away!

INTERNATIONAL ORDERS

Unfortunately, we do not currently ship to international locations, although we hope to in the future! 

PO BOXES & APO BOXES

We do not ship to PO or APO Boxes at this time.  All orders must be shipped to a physical address.  

PRE-ORDERED ITEMS/PRODUCT AVAILABILITY

Our team works hard to update our site often to reflect the most accurate product inventory information and estimated shipping timeframes. Changes to an estimated shipping timeframe attributed to a delay in production may occur and are subject to change. We will notify you of any changes to the item(s) in your order and ship any available items.

PRICING POLICY

All prices are in US dollars and are subject to sales tax in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items. Cailíní Coastal has made every effort to ensure accurate information is presented on our website; omissions and errors are subject to correction.

RETURNS & CANCELLATIONS

For more information on our return and cancellation policies, please visit our Returns & Cancellations page.

LOST OR STOLEN ORDERS

Unfortunately, in the case of theft, we do not accept responsibility. Should your order be lost or stolen after it has shipped, you will need to file a claim directly with the carrier.

EXPEDITED SHIPPING

Unfortunately, we’re currently unable to offer expedited shipping on all orders.

If you have additional questions about shipping and delivery or how shipping and handling fees are calculated on your order, visit our Frequently Asked Questions page or contact our Customer Care team at support@cailinicoastal.com.